Pinch of Platinum?….How about a bucket of valium!
Photos are property of Mattel
I managed to get one in my cart and purchase her although…I don’t know how I feel about it. To be honest, after 30 minutes of the “Oooops, maintenance”screen each time I tried to add this BFC exclusive doll to my cart, I was ready to pack it in. I don’t even spend that much time trying to get good concert tickets. I almost walked away and felt good about it because I said “ If it is this difficult just to purchase a doll….soooooo not worth it.” I thought I would try one last time after walking away from my computer for ten minutes. I was literally out the door and just decided to try one last time. Wouldn’t you know it…it worked. But, as I said, I am not sure if I am happy about it now.
I understand that a heavy traffic incident can put a burden on servers. I get the tech part of this, believe me. I just don’t understand why this wasn’t anticipated and certain measures were not taken to ensure a smoother process. Maybe it is the former business analyst in me but it just floors me that they did not seem to be prepared for this. For a company of Mattel’s caliber to have a major sale event and not have the server capacity or at least a workaround in case of server failure absolutely stuns me….stuns me. I know I am not alone in my feelings. The rantings going on at many of the doll boards are a testament to that. I just wonder what Mattel really plans to do about it. This is not the first or even second server crash issue during a big sales event over at Mattel and yet….not much appears to be changing.
This may be my last platinum doll purchase through Mattel. I have a strong urge to vote with my feet on this one and simply not put up with the hassle any more.